Política de reembolso

Refund & Returns Policy

We want you to be completely happy with your purchase from The Black Hare. If for any reason you're not satisfied, we're here to help.

Clothing Returns — 30 Days

We accept returns on clothing items within 30 days of the date you received your order. To be eligible, items must be unworn, unwashed, and returned with all original tags attached and in their original packaging. Return shipping costs are the responsibility of the customer.

General Returns — 30 Days

For all other eligible items, we accept returns within 30 days of delivery, provided the item is unused, in its original condition, and in the original packaging.

Final Sale — Non-Returnable Items

The following items cannot be returned or refunded for hygiene or safety reasons:

  • Opened bath, beauty, and skincare products (including bath soaks, bath fizzers, whipped soap, face masks, and solid shampoos)
  • Opened candles, wax melts, and incense
  • Pierced jewellery
  • Personalised or made-to-order items

Final sale items are clearly marked on the product page. This does not affect your statutory rights — if an item arrives damaged or faulty, please contact us within 48 hours of delivery.

EU Customers

If you are based in the European Union, you have the right to cancel or return your order within 14 days of receipt for any reason, without justification. The same final sale exclusions listed above apply.

Gifts

If you received an item as a gift and would like to return it, please contact us and we'll do our best to help.

How to Start a Return

To start a return, please contact us at hello@theblackhare.co.uk with your order number and reason for return. We'll get back to you within 2 business days.

Refunds

Once we receive and inspect your returned item, we'll notify you of the outcome. Approved refunds will be processed to your original payment method within 5–10 business days.

Damaged or Faulty Items

If your item arrived damaged or faulty, please contact us within 48 hours of delivery with a photo of the damage. We'll arrange a replacement or full refund as quickly as possible.

Return Shipping

Return shipping costs are the responsibility of the customer, unless the item is faulty or we made an error with your order.

If you have any questions, please don't hesitate to get in touch — we're always happy to help.